Hello User,

We are writing to inform you of a security incident affecting the PlayZoneLaser platform.

On the night of 13 April 2026, we identified a ransomware attack involving several of our production systems. We detected the issue at 9:30am (AEST) on 14 April and immediately began containment and investigation.

The incident has been reported to the relevant EU and Australian authorities, and we are continuing to investigate with our infrastructure partners, including AWS.

What data may be affected

Based on our current understanding, the following data may have been accessed:

Personal Data

First name
Last name
Email Address
(in some cases) Phone Number
Site Address
Site Name

Licencing Data

Licence Expiry
Held Features

Site Telemetry / Reports

Central Control Login Passwords*
Game data
Member Data

* As these are only local to the lasertag server and have no online component to their use, there is limited exposure for these.

All account passwords are encrypted, and at this stage we have no reason to believe they have been compromised - however, best practice indicates to still rotate passwords just in case.

What we are doing

We have taken immediate steps to secure our systems, including:

Restricting external access to affected services
Rotating system credentials
Applying updates and security patches
Reviewing logs and investigating the source of the breach, along with vulnerabilities in protocols

We are also implementing additional security measures, including tighter access controls and broader use of multi-factor authentication.

What you should do

We recommend:

Monitoring your contact methods for phishing and social engineering attempts.
Rotating any passwords associated with your account(s) / system(s)
Remaining alert to phishing or social engineering attempts
Avoiding clicking on suspicious links or responding to unexpected requests

Ongoing Updates

Our investigation is ongoing, and we will continue to provide updates as more information becomes available.

If you have any questions or concerns, please contact us directly.

It is important to note that Zone will never ask you for your passwords.

If you have any reason to doubt the legitimacy of any correspondence, please hang up and ring us directly to verify.

The Zone Laser Tag Team